FAQs

What is Augmented Reality?

What is an Image Target?

How do I restart a game?

Where can I find “how-to” help for using the Rocks In My Socks Application?

The sound has disappeared from the Rocks In My Socks Application, how do I get it back?

How do I play without a mobile device?

How to use the Rocks In My Socks Application?

I am trying to use the sheet music to activate the Augmented Reality activities, but it is not working!

What are the Devices is the Rocks in My Socks Application compatible with?

What do I need to download the Rocks In My Socks Application?

How do I position my devices for optimal game play?

The Rocks In My Socks Application didn’t finish downloading. What do I do?

The Rocks In My Socks Application is crashing. What do I do?

The Rocks In My Socks Application crashes when I start it up.

What’s the difference between the tablet and phone versions?

What happens if we play the activity with crayons and then try to actuated the Augmented Reality (AR)) on our compatible device?

What if my Book is damaged?

How do I report a damaged or defective product?

Are original and return shipping charges refundable?

Are Items Returnable?

What happens if my Book Did Not Arrive?

What shipping options do you offer?

Do you ship anywhere outside the continental U.S.? If so, are there any restrictions to shipping internationally? And, how long will it take to get here?

Can I have my order shipped to a different address or more than one address?

How can I find out what my shipping/handling charges are before I place my order?

How do I find out shipping costs for quantities over 20?

What if I need my book sent overnight?