What is Augmented Reality?
Augmented Reality is an environment where a real life element is enhanced by superimposing virtual elements (such as gaming, animation, graphics, audio, etc) on top of it in real time, exceeding the bounds of physical reality.
What is an Image Target?
The Image Target is a printed image needed to actuate/activate the Augmented Reality App games and activities.
Once you have the printed image, whether you print it or if the Image Target is found in a pre-printed book, paper, etc., all you need to do is download the corresponding App and install the App on your device. Once installed on your device, select the App, the App will engage your device’s camera, then point at the Image Target to start the game play or interactivity.
How do I restart a game?
To restart a game, please press the “Reset” button found on the upper right hand corner of each activity. The game will reset to the beginning of the activity with new fun items to play with!
What are the Devices is the Rocks in My Socks Application compatible with?
The application is optimized for the following OS’s and devices:
Apple Devices:
iOS: 8.1
Devices:
iPhone 5, 5S, 6, 6 plus
iPad: 3, 4, Air, Air 2, iPad mini 2nd gen
iPod Touch 5th Gen
*There are separate Apps for the iPad3+/iPad Mini 2nd Gen & iPhone 5+ / Pod Touch 5th Gen, so be sure to download one or both of the Apps as needed for your device(s).
Android Devices:
OS: Jellybean 4.0+
Optimized for:
Phones: Samsung Galaxy S3, S4 & S5; HTC1
Tablets: Google Nexus 4 & 7 Google Tablet 2 & 3
But due to the vast variety of Android device the App may be compatible with other camera enabled Android devices.
*Please test your device by downloading the free app found here and print and play the free Rock Launcher game found here
What do I need to download the Rocks In My Socks Application?
To install the Rocks In My Socks App, you'll need to do the following:
Apple Devices: Visit Apple’s iTunes App Store, Search for Rocks In My Socks, then download the free app onto your devices.
Compatible Devices Click Here
*Note: There are separate Apps for the iPad3+ & iPhone 5+/ Pod Touch 5th Gen, so be sure to download one or both of the Apps as needed for your device(s). Then get ready to experience the magic.
Android Devices: Visit the Google Play store, Search for Rocks In My Socks, then download the free app onto you device.
Compatible Devices Click Here
How do I position my devices for optimal game play?
It is best to lay the book flat on a table and hold your mobile device at least 12-18 inches from the Augmented Reality (AR) enabled activity page. You are able to move 180 degrees around the AR, move close up, and over the top.
Please see the following screen shots to show optimal playing position.
The Rocks In My Socks Application is crashing. What do I do?
First, try restarting your device. Once your device is fully shut down, turn the device back on and then try restarting the app.
If that fails to solve the issue, make sure your device is running the latest OS version of Apple’s iOS and Android’s Jellybean.
Lastly, if you sync’d your app from a computer to your device, it’s possible there was an issue with the sync. Try uninstalling the app and then re-sync. If your app continues to crash, please submit our online support form.
How do I report a damaged or defective product?
Please contact our Customer Support by email Contact@WonderWerkz.com as soon as possible between the hours of 8AM- 5 PM CST Monday through Friday upon discovering any damage or defect with an item ordered online. All damages should be reported within 10 days of delivery. Please have your order number ready and we will ship your replacement back to you as soon as we receive the damaged original.
What happens if my Book Did Not Arrive?
If your book hasn't arrived 7 days past the estimated delivery date, up until 30 days past, please email us using the online form and report the lost book. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the carrier provides tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to the bookseller for any of the following reasons, there is no refund: incomplete address, unclaimed, returned to sender, or similar.
In cases where the book is returned to the bookseller for any of the following reasons, there is no refund: incomplete address, unclaimed, returned to sender, or similar.
What shipping options do you offer?
Shipping times are approximate and not guaranteed. Orders typically ship within 2-3 business days. Shipping times may increase during holidays.
Our current shipping options are as follows (subject to change):
Domestic Standard
Shipping Duration: 2 - 8 business days
Only available within the United States
Shipping Costs are as Follows:
1 Book/Coloring Book $3.99
2 Books/Coloring Books $5.99
3-6 Books/Coloring Books $7.99
7-12 Books/Coloring Books $12.65
More than 12, contact us for pricing
1 Gift Set $5.99
2-4 Gift Sets $7.99
5-7 Gift Sets $12.65
8-12 Gift Sets $17.90
More than 12, contact us for pricing
1 Sock $0.99
2-4 Socks $2.99
5-9 Socks $3.99
10-19 Socks$4.99
2-Day Domestic
Shipping Duration: 2 business days
Only available within the United States
Shipping Costs are as Follows:
1-5 Books/Coloring Books $7.65
6-12 Books/Coloring Books $17.90
More than 12, contact us for pricing
1 Gift Set $7.99
2-5 Gift Sets $12.65
6-12 Gift Sets $17.90
More than 12, contact us for pricing
Sock (1-19) $6.99
International
Shipping Duration: 6 - 10 business days
Only available outside the United States
Shipping Costs are as Follows:
1-5 Books/Coloring Books $17.99
6-12 Books/Coloring Books $49.99
More than 12, contact us for pricing
1 Gift Set $16.99
2 Gift Sets $29.99
3 Gift Sets $35.99
4-12 Gift Sets $52.99
More than 12, contact us for pricing
Sock (1-19) $14.99
Can I have my order shipped to a different address or more than one address?
During the checkout process you will have the option to enter the "ship to" address. You may ship it to a different address other than your billing address, as in the case of sending a gift to someone else. You can only ship to one address. If you want to ship to more than one address, you will have to place separate orders for each address. Shipping/handling charges will apply to each order.
How can I find out what my shipping/handling charges are before I place my order?
Add the items you want to purchase to the shopping cart. At the bottom of the shopping cart page select your shipping option to get the shipping costs and methods available for your order. You can add or remove items to the shopping cart to see the shipping differences.
*Note: For quantities of 20+ please contact us via our online form and we will work with you to find the most cost efficient shipping method.
Our current shipping options are as follows (subject to change):
Domestic Standard
Shipping Duration: 2 - 8 business days
Only available within the United States
Shipping Costs are as Follows:
1 Book/Coloring Book $3.99
2 Books/Coloring Books $5.99
3-6 Books/Coloring Books $7.99
7-12 Books/Coloring Books $12.65
More than 12, contact us for pricing
1 Gift Set $5.99
2-4 Gift Sets $7.99
5-7 Gift Sets $12.65
8-12 Gift Sets $17.90
More than 12, contact us for pricing
1 Sock $0.99
2-4 Socks $2.99
5-9 Socks $3.99
10-19 Socks$4.99
2-Day Domestic
Shipping Duration: 2 business days
Only available within the United States
Shipping Costs are as Follows:
1-5 Books/Coloring Books $7.65
6-12 Books/Coloring Books $17.90
More than 12, contact us for pricing
1 Gift Set $7.99
2-5 Gift Sets $12.65
6-12 Gift Sets $17.90
More than 12, contact us for pricing
Sock (1-19) $6.99
International
Shipping Duration: 6 - 10 business days
Only available outside the United States
Shipping Costs are as Follows:
1-5 Books/Coloring Books $17.99
6-12 Books/Coloring Books $49.99
More than 12, contact us for pricing
1 Gift Set $16.99
2 Gift Sets $29.99
3 Gift Sets $35.99
4-12 Gift Sets $52.99
More than 12, contact us for pricing
Sock (1-19) $14.99